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Terms and Conditions

Cancellation/Refunds:

If an order is cancelled prior to dispatch, a full refund will be available.  If the order has already been dispatched, no refund is available.
 
In the unlikely event that you receive a faulty product, please contact us immediately for a refund/replacement.
 

Delivery:

We only use reliable couriers with a large Australia wide network to ship our products.  However, we can not guarantee delivery as delays beyond our control may occur.  See shipping details for pricing.
 

Liquor License:

Platinum Hampers operates with a limited liquor license.
 
It is an offence to sell liquor to persons under 18 years of age.
 

Payment:

We use the security of Strata Pay to process all credit card transactions and details are destroyed after use. 
 
We also accept direct debit or company cheque.
 

General Information:

All prices include GST.
 
Hampers and gifts will only be dispatched when full payment has been received.
 
If a product listed is unavailable at the time of order, it will be replaced with a similar product of equal or greater value.  If this is not possible, you will be contacted to discuss alternatives.